Shipping Policy
Effective Date: January 17, 2025

At Gemsparklee Stella, we are committed to delivering your jewelry purchases in a timely and efficient manner. Our Shipping Policy provides important details about how we handle your orders, including shipping methods, delivery times, and costs.

By placing an order with us, you agree to the following terms.

1. Shipping Methods

We offer several shipping options to meet your needs:

  • Standard Shipping: Typically arrives within 5–7 business days after processing.
  • Expedited Shipping: Arrives within 2–3 business days after processing.
  • Express Shipping: Arrives within 1–2 business days after processing.

Shipping times are estimates and may vary depending on factors such as your location and the availability of products.

2. Order Processing Time

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This is an acknowledgment of your order.
  • Order Processing: We aim to process orders within 1–2 business days. Orders are processed during business hours, Monday through Friday (excluding holidays).
  • Shipment: Once your order has been processed and shipped, you will receive an email with tracking information to help you monitor the delivery status.

3. Shipping Charges

Shipping charges are calculated at checkout based on your shipping method and delivery address. Shipping fees will be added to your order total before you complete your purchase.

  • Free Standard Shipping: We may offer free standard shipping on orders over a specified amount (terms may apply). This will be clearly indicated during checkout.
  • Additional Fees: Expedited and express shipping options are available at an additional cost. Fees will be calculated based on your selected method.

4. Shipping Locations

  • Domestic Shipping: We currently ship to all U.S. states.
  • International Shipping: We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.
  • Shipping Restrictions: Some products may be restricted for shipping to certain locations. If this applies to your order, we will notify you before processing.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow 24–48 hours for tracking information to be updated.

6. Delivery Time

The estimated delivery time is based on your shipping method and location. However, delivery times may vary depending on factors such as:

  • Carrier delays.
  • Weather conditions.
  • Holidays or weekends.
  • Order volume or backorder issues.

Gemsparklee Stella is not responsible for delays caused by the shipping carrier, weather, or other factors outside of our control.

7. Missing or Lost Packages

If your package is marked as delivered but you have not received it, please check with family members, neighbors, or your local postal service for further information. If you are unable to locate your package, please contact us at info@gemsparklee.com, and we will work with the shipping carrier to resolve the issue.

We are not responsible for packages that are lost or stolen after they are confirmed as delivered by the carrier.

8. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We cannot be responsible for delays or misdeliveries due to incorrect or incomplete address information. If you realize there is an error in your shipping address, please contact us immediately.

9. Signature Requirement

For high-value orders, a signature confirmation may be required upon delivery. This is to ensure the safety and security of your purchase. If you are unavailable to sign for your package, please contact the carrier to arrange for another delivery attempt.

10. Packaging

We take great care in packaging your products to ensure they arrive safely. If you receive a damaged item, please contact us immediately for assistance with a return or exchange.

11. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated. By continuing to use our services, you accept the revised terms.

If you have any questions or need assistance with shipping, please feel free to contact us:

Gemsparklee Stella
Phone: 740-869-3332
Email: info@gemsparklee.com
Website: https://gemsparklee.com
Address: 100 Clevenger Ave, Mount Sterling, Ohio (OH)

Thank you for shopping with Gemsparklee Stella. We are committed to providing you with fast, reliable shipping for your jewelry needs!