Sales Policy
Effective Date: January 17, 2025

Welcome to Gemsparklee Stella! We are committed to providing you with high-quality jewelry and an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of products on our website gemsparklee.com.

By placing an order with Gemsparklee Stella, you agree to be bound by the terms outlined in this policy.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that the products on our website are in stock and available for purchase. However, in some cases, an item may become out of stock after your order is placed. If this occurs, we will notify you as soon as possible and provide you with the option to:

  • Choose an alternative product.
  • Cancel the order and receive a full refund.
  • Wait for the item to be restocked (if applicable).

2. Pricing

  • Product Pricing: All prices are listed in USD (United States Dollars) and are subject to change without notice. We make every effort to ensure that our pricing is accurate, but errors may occur. If we discover a pricing error after you place an order, we will contact you for approval before processing the order.
  • Sales Tax: Sales tax will be applied to orders shipping within applicable states in the United States, in accordance with state tax laws. The tax amount will be calculated at checkout.
  • Shipping and Handling: Shipping charges will be calculated at checkout and are based on the shipping method and destination.

3. Order Confirmation

Once you place an order with Gemsparklee Stella, you will receive an email confirmation acknowledging that we have received your order. This email will include your order number, the products you ordered, and the total cost of your purchase.

Please note that this email is an acknowledgment of your order and does not constitute an acceptance of the order. The order will be processed and shipped once payment is successfully confirmed.

4. Payment Terms

We accept a variety of payment methods, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: PayPal payments are also accepted.
  • Other Payment Methods: Additional payment options may be available at checkout.

By submitting your payment information, you authorize us to charge the total purchase amount, including taxes, shipping fees, and any other applicable charges, to the payment method provided.

5. Shipping and Delivery

  • Shipping Time: We aim to process and ship all orders within 1-2 business days. Delivery times vary depending on your location and the shipping method selected.
  • Shipping Methods: We offer a range of shipping options, including standard, expedited, and express shipping. Shipping fees will be calculated at checkout.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.
  • Shipping Restrictions: We currently ship to addresses within the United States and may offer international shipping. Shipping restrictions may apply depending on the destination.

6. Cancellations and Modifications

  • Order Cancellations: If you wish to cancel an order, please contact us as soon as possible at info@gemsparklee.com. We can only cancel orders that have not yet been shipped. Once an order has been shipped, it can no longer be canceled, and you will need to follow our Refund and Returns Policy for returns.
  • Order Modifications: If you need to modify your order, please contact us immediately. If your order has not yet been processed or shipped, we may be able to make changes. Once an order is in transit, it cannot be modified.

7. Returns and Refunds

If you are not completely satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return items. Please note that returns are subject to certain conditions and must be requested within 30 days of receiving your order.

  • Restocking Fees: Certain items may be subject to a restocking fee, especially if the item is returned in damaged or used condition.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase, and processing times may vary depending on your payment provider.

8. Warranty and Guarantees

  • Warranty: Gemsparklee Stella offers a warranty on select products to cover manufacturing defects. This warranty does not cover damage caused by accidents, misuse, or wear and tear.
  • Guarantee: We are committed to the quality of our products and offer a satisfaction guarantee. If you are unhappy with your purchase, please contact us, and we will work with you to resolve the issue.

9. Customer Service

If you have any questions, concerns, or issues regarding your order, please do not hesitate to contact our customer service team:

Our customer service team is available to assist you with product inquiries, order status updates, returns, and any other questions you may have.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated Effective Date will be indicated. By continuing to use our website after changes are made, you accept the revised terms.

Thank you for choosing Gemsparklee Stella for your jewelry needs. We are committed to providing you with high-quality products and excellent customer service. If you have any questions or need assistance, please contact us at info@gemsparklee.com.

Gemsparklee Stella
Phone: 740-869-3332
Email: info@gemsparklee.com
Website: https://gemsparklee.com
Address: 100 Clevenger Ave, Mount Sterling, Ohio (OH)

We look forward to serving you!